FAQ

1. How can I place an order?

To place an order, simply browse through our collection of exquisite jewellery pieces and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive a confirmation email with the details of your purchase.

2. What types of jewellery does Fashion Jewels offer?

At Fashion Jewels, we offer a wide range of jewellery including German Silver, Brass, Oxidised Silver, Gold Plated, Kundan, and Meenakari Jewellery, among others.

3. Are the jewellery pieces handmade?

All our jewellery pieces are locally sourced and crafted by skilled artisans from across India. Each piece is meticulously crafted with precision and care.

4. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard), debit cards, and UPI. Choose the payment option that is most convenient for you during the checkout process.

5. How long does shipping take?

After your order is processed, it will be dispatched within 1-3 business days. The estimated delivery time is 3-7 business days following dispatch. Please note that these are approximate timeframes and may vary depending on your location and any unforeseen circumstances.

6. What is Fashion Jewels' commitment to quality?

At Fashion Jewels, we are committed to providing high-quality jewellery. We carefully select each piece to ensure it meets our standards of excellence.

7. What is your shipping policy?

We offer fast and reliable shipping options to ensure that you receive your jewellery in a timely manner. Please refer to our Shipping page for more information.

8. What is your return policy?

Due to the nature of our products, we have a strict no returns policy. We encourage you to carefully review the product details, including measurements and specifications, before making a decision. If you have any questions or concerns about a specific item, please reach out to our customer support team before placing your order.

9. Can I cancel or modify my order?

Once an order has been placed, we are unable to accommodate any cancellations or modifications. We have a streamlined order processing system in place to ensure prompt shipment of your purchase. Therefore, it is crucial to double-check your order details before completing your purchase.

10. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your package. We need proper unboxing video without any cuts and pause, share the damaged product clearly on video. You can mail us: support@onlinefashionnjewels.in We will work diligently to resolve the issue and provide a satisfactory solution. Your satisfaction is our top priority, and we appreciate your understanding and cooperation.

11. How can I contact your customer support team?

If you have any further questions, concerns, or need assistance, please do not hesitate to contact our customer support team. You can reach us through the contact form on our website or by sending an email to fashionnjewels@gmail.com We strive to respond to all inquiries within 24 hours.